Welcome to the first bulletin of the year. In 2022 we will continue to provide the TSS service and to use your feedback to make improvements.

To date, in response to your feedback, we have been able improve the system with these enhancements:

  • Providing additional options for package type codes (e.g. hanging rails)
  • Updating data fields with more meaningful field names such as ‘Item Price / Amount’ and ‘Item Currency’
  • Introducing e-mail notifications when updates are added to complaints records and giving you the ability to ‘reject’ complaint resolutions if you are unsatisfied
  • Making the user experience more consistent around consignments containing controlled goods i.e. the system now makes it clear what you need to complete in relation to controlled goods
  • Improvements to supplementary declaration list views to show statuses and deadlines for action
  • Adding links to support materials on the declaration pages within the TSS portal

Please continue to let us know how we’re doing via the customer satisfaction surveys through 2022 so that we can continue to provide improvements to the service.