TSS Assisted Completion Service

Would you like help to submit your Supplementary Declarations? With the Assisted Completion Service, a TSS agent can do it for you!

Traders already using the service describe it as “Hassle Free”, “Quick”, “Straight Forward”, and “Very Helpful”.

What is the service?

The Assisted Completion Service supports the completion of Supplementary Declarations by offering complimentary personalised assistance from a TSS agent to complete up to twenty Supplementary Declarations a month on your behalf.  

Hear how the free Assisted Support Service can support you

What are the benefits of this service?

  • Is free to use for traders
  • Provides easy access to TSS Customs experts that can help resolve any errors
  • Saves time, with 90% of traders able to provide the required information in 20 mins or less
  • Eases the process of completing Supplementary Declarations, especially those that are technically complex (e.g., declarations with many goods items or movements of controlled goods)

Who can use the service?

The Assisted Completion service is available to all TSS traders and supports the completion of Supplementary Declarations that:

  • Are linked to an Entry Summary Declaration & Simplified Frontier Declaration within the TSS platform
  • Involve goods movement from Great Britain (GB) to Northern Ireland (NI)
  • Have ‘Draft’ or ‘Trader Input Required’ status
  • Have Tax Point Date less than 330 days old
  • Involve Customs Procedure supported by TSS

Please note, the service is not available for TSS customs agents or anyone using a customs agent or intermediary in TSS.

For more information on whether you can use this service please review the guidance on NICTA or reach out to the TSS Contact Centre on 0800 060 8888.

How can I take advantage of the service?

To sign up, just click the Assisted Completion button at the top of your Supplementary Declaration on the TSS Portal and accept the terms and conditions. Alternatively, you can call the TSS Contact Centre on 0800 060 8888.

Screenshot showing the button that links to the Assisted Completion Service on the TSS website

A TSS agent will then contact you to request the information required, which can usually be found on the Commercial Invoice and Packing Slip for your goods. If you do not have these documents simply ask your supplier for a copy or the missing information.

What TSS Agent might ask for Where you will find it
Commodity code Commodity Description / HS
Origin Country of Manufacture
Description of goods Description of Goods
Gross Mass (kg) Gross weight
Net mass (kg) Net weight
Item price/value Unit Price
Currency Currency
No. of packages No. & Kind of Package
Type of package No. & Kind of Package
Invoice number Invoice No.
INCOTERMS Terms of Sale
Freight charge (GBP) Freight Cost

 

Example of where goods data can be located on a Commercial Invoice and Packing List

How does the end-to-end Assisted Completion Service journey work?

Online Self-Service Initiated Journey

  1. Trader clicks the Assisted Completion button on their Supplementary Declaration.
  2. Trader confirms the use of Service.
  3. The TSS Agent creates a case for the requested Supplementary Declaration and Excel template requesting additional data which is linked to the case.
  4. The Trader downloads and completes Excel template, and resubmits the populated Excel template via the case.
  5. If the submission is incorrect or incomplete, the TSS Agent notifies the Trader and supports them in completing the information correctly. The Trader updates and resubmits the template.
  6. When the information is correct and complete, the TSS Agent submits the Supplementary Declaration on behalf of the Trader.
  7. The Trader is notified that the Supplementary Declaration has been submitted and reminded to pay duties (if applicable).

Phone Contact Centre Initiated Journey

  1. Trader calls the TSS Contact Centre to request help with their Supplementary Declaration.
  2. A TSS Agent explains the Assisted Completion Service to the Trader.
  3. The Trader confirms they want to use the service.
  4. The TSS Agent creates a case for the requested Supplementary Declaration and Excel template requesting additional data which is linked to the case.
  5. The Trader downloads and completes Excel template, and resubmits the populated Excel template via the case.
  6. If the submission is incorrect or incomplete, the TSS Agent notifies the Trader and supports them in completing the information correctly. The Trader updates and resubmits the template.
  7. When the information is correct and complete, the TSS Agent submits the Supplementary Declaration on behalf of the Trader.
  8. The Trader is notified that the Supplementary Declaration has been submitted and reminded to pay duties (if applicable).

Assisted Completion Service: Trader Journey

Additional support

For additional support with the Assisted Completion Service, read the quick start guide, review the guidance on NICTA or reach out to the TSS Contact Centre on 0800 060 8888.

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