Transcript of this video:

00:00 – Welcome to Part 3 of this overview of the Trader Support Service portal and how to complete a Full Frontier Declaration. In this video, we will take you through how to submit your FFD and manage support cases or queries in the portal. Before submitting the supplementary declaration, you should ensure that you have considered the different options you have to pay zero tariffs. This includes declaring your goods [at?] not at risk, claiming a waiver on at-risk goods, and claiming preferential tariffs. For more details on these options and how to populate the Full Frontier Declaration, it is recommended you review the Northern Ireland Customs & Trade Academy guide, Tariffs on Goods Movement into Northern Ireland.

00:44 – Once all the details have been checked on your Full Frontier Declaration, navigate to the bottom of the page and select the Submit button. A notification is presented at the top of the page to confirm submission, and the Status field will update to Submitted, then Processing. If there are any queries as a result of submitting this Full Frontier Declaration, the Status is updated to Trader Input Required, and a notification is sent by email with a unique case reference number. To communicate with the Trader Support Service contact centre via the portal, select Cases in the banner, select the case reference number to open, and you can type your message here and select Send. Declarations awaiting further input can be found via Declarations in the banner in the Full Frontier Declarations section either by selecting All FFDs or Input Required Declarations. Select the row to open the Full Frontier Declaration, and the error messages will be presented to you here. You can contact the Trader Support Service team either via the case or by phone, or refer to the data guide if you need assistance regarding these messages.

02:00 – Once the details have been updated, navigate to the bottom of the page and select the Reprocess button. To navigate back to the Full Frontier Declaration once the Reprocess button is selected, you can select the FFD Declarations by Consignment section here and use either All FFD Declarations or Processing. The declaration will enter Pending Confirmation status if the details entered are valid, and you will be asked to review the VAT, duty, and excise duty on the entry and confirm this is correct. Open the FFD, and the payment summary will be presented at the bottom of the page. If you select the Confirm Duty Calculation and payments are required, this will lead you to the payment screen if you are using the TSS DDA. Prior to confirming the duty calculation, it is possible to cancel the Full Frontier Declaration using the Cancel Consignment button on the page here. You can also see the duty totals in the Duty Totals tab here. If the calculation has more duty, VAT, or excise than you expected, then you can move your declaration back to the draft state by selecting the Recall to Draft button. You will be asked to verify if you wish to recall this to a draft state. Selecting Okay to that question will then cancel the duty calculation and return the Full Frontier Declaration back to draft to enable further evaluations and corrections as required.

03:40 – If you have a declaration in a Pending Payment status, then payments will be required. Where they are due, then a notification will also be sent by email. To view the payments, navigate to the Full Frontier Declarations by Consignment section and select Pending Payment Full Frontier Declarations. If you are using your own DDA, the declaration will move from Pending Confirmation status once accepted to Awaiting Arrival once the funds have been provisionally allocated. If you are using your own DDA, then the declaration will move from Pending Confirmation to Awaiting Arrival once confirmed and the funds have been provisionally allocated. If there is no duty, VAT, or excise due on this specific consignment, then the Full Frontier Declaration will be moved into an Awaiting Arrival step once the Pending Confirmation state has been confirmed. You can view these either by selecting the All Full Frontier Declarations filter or the Awaiting Arrival filter.

04:47 – The Full Frontier Movement Reference Number, or MRN, is presented on the declaration here and is also emailed to you once the status moves to Awaiting Arrival. This MRN is required to be added to the GMR in GVMS to trigger the arrival of the Full Frontier Declaration in addition to the ENS MRN. Please ensure that the haulier completing the GMR adds both the ENS MRN and the FFD MRN into GVMS. It is important for the arrival of your goods that both MRNs are present on the GMR. The FFD will be moved into an Arrived status once the arrival is triggered. You should monitor your declarations to ensure they move from Arrived to Closed. If the goods do move to an Invalidated or Seized Declaration status, the Trader Support Service will contact you in regards to these. That completes how to submit a Full Frontier Declaration on the Trader Support Service portal. If you require further information on any of the three videos, visit the Northern Ireland Customs & Trade Academy website and find the Guides section. In there, you will find detailed guidance and support on the Full Frontier Declaration process.

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